Return & Exchange Policy
Return & Exchange Policy
At JeniRe Designs, your satisfaction means everything to us. Each product is handmade with love and care, and we want you to enjoy every part of your shopping experience.
🔄 Returns
Due to the nature of our products (handcrafted and often custom-made), we do not accept returns. However, if your order arrives damaged or incorrect, we’ll make it right.
🛠️ Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 5 days of delivery with the following:
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Your order number
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A photo of the item and packaging
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A brief description of the issue
We’ll review your request and work with you to provide a replacement or store credit, depending on the situation.
📧 Email us at: jeniredesigns@gmail.com
❌ Non-Returnable Items
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Used candles or wax melts
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Custom or personalized items
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Sale or clearance items
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Items returned without prior approval
📦 Cancellations
Orders can be canceled within 24 hours of purchase. After that, we begin processing and cannot guarantee cancellation.
💌 We're Here to Help
If you have any questions or concerns, don’t hesitate to reach out. We’re a small business that cares deeply about our customers—and we’ll do our best to ensure you’re happy with your purchase.